BE0804.266.689 GENERAL TERMS AND CONDITIONS OF SALE
THE COMPANY:
Altmanner bv
Guy of Dam Square 3
BE-8820 Torhout
Tel: +32 468 512 347
info@altmanner.be
BE0804.266.689
RPR Commercial court Ghent - Ostend division
General terms and conditions

1. B2B sales.

1. Altmanner sells only to companies, self-employed persons and exceptionally non-profit organisations and other organisations, with a company number.
2. An order can only be placed via the webshop: https://www.altmanner.be and cancellation of the order is not possible once it has been completed via the webshop.
3. The webshop of Altmanner, a bv with its registered office at Gwijde van Dampierrestraat 3, 8820, Torhout, Belgium, EU, VAT BE 0804.266.689, RPR Ondernemingsrechtbank Gent - Afdeling Oostende, hereinafter "Altmanner" or "THE COMPANY" offers its customers the opportunity to purchase the products from its webshop online.
4. These Terms and Conditions ("Conditions") apply to any order placed by a visitor to this webshop, ttz web shop, ttz e-commerce website ("Customer"). When placing an order via Altmanner's webshop, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all other terms and conditions. Additional terms and conditions of the Client are excluded, except when previously, in writing and expressly accepted by Altmanner bv.
5. Prices are stated in EURO (€).
6. Since Altmanner bv sells exclusively to companies, so-called B2B, prices are displayed exclusive of VAT.
7. Delivery and administration costs will be charged separately for each item; this will be stated separately.
8. The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are for decorative purposes and may contain elements not included in the price.

2. Goods/services shall in principle be delivered within the stated period.

1. Despite the fact that the online catalogue and the e-commerce website are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Altmanner bv. With respect to the accuracy and completeness of the information offered, Altmanner bv is only bound by an obligation of means. In no event shall Altmanner bv be liable for manifest material errors, misprints or printing errors.
2. If the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance. This can be done via the Chat on the website, or via e-mail, or via the contact form on the website, or by telephone.
3. Offers are always valid while stocks last and may be adjusted or withdrawn by Altmanner bv at any time. Altmanner bv cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
4. Goods remain the property of the seller until full payment of principal, costs and interest.
5. Nevertheless, the risks of loss or destruction of the sold good shall be borne in full by the buyer from the time of delivery of the good.
6. Online purchases, step by step.

1. Step 1: Open an Account at Altmanner bv.
2. To use our Services, you must open an Account as a Customer and fill in your details as requested through the form to register as a Customer.
3. Information must be accurate. All information you provide to us must be complete, accurate and truthful at all times. You, the Customer, must update this information when it changes. We cannot be held responsible for any financial loss resulting from your failure to do so. We may ask you to confirm the accuracy of your information and/or provide additional supporting documents at any time.
4. Transactions for own account. All activities under an Altmanner Account are considered activities carried out by the registered user. You will only use the Services to conduct transactions for your own account and not on behalf of any other person or entity.
5. Step 2: view the products, and when you want to buy a product, click the order button by the product. This product will then be added to your order list, called the shopping basket. This provides a clear overview of all the products on your order list and their prices.
6. Step 3: When you have added all products to your order list, choose Order and confirm or change details such as delivery address and payment method. It is in fact possible to do dropshipping. Furthermore, you have a choice of several payment methods online.

7. Payment methods choice via payment service provider:

1. Bancontact
2. KBC/CBC Payment Button
3. Belfius Direct Net
4. Credit card (Mastercard, Visa)
5. Paypal
6. Apple Pay
7. Klarna/Sofort Banking

8. Bank transfer via bank account (Please note that goods are only dispatched once the money is in our account).
8. When goods are in our local stock, they will be sent the day after ordering via a so-called parcel courier service, e.g. PostNL, FedEx, DHL, UPS, DPD, bPost. Altmanner bv chooses the courier service itself and is not limited to the above listed examples. For goods present in external stock at suppliers, this may take a few days longer.
9. Delivery costs are always clearly stated before the order and depend on the dimensions of the package and its weight, as well as the address for delivery.
10. Please note: Altmanner bv delivers by default only in Belgium and the Netherlands and the listed rates are valid for these countries. For exceptional delivery to other countries, Altmanner bv must be contacted and a specific transport arrangement with a specific cost price will be agreed, payable before shipment of the goods by the client, or it can be decided by Altmanner bv not to deliver to that country, without motivation.
11. Unless otherwise agreed or expressly stipulated, goods shall always be delivered to the Customer's place of residence at the latest within 60 days of receipt of the order.

3. The buyer must ensure that the services and/or goods can be delivered by the seller in a normal way by the courier company.

1. Including ensuring accessibility to the delivery site.
2. If this is not complied with, the buyer shall be obliged to reimburse the seller for all damages, including waiting time, preservation costs and costs for maintaining the item.
3. Risk for loss or damage shall pass to the Client as soon as it (or a third party designated by it, which is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Client upon delivery to the carrier, if the carrier has been instructed by the Client to transport the goods and this choice was not offered by Altmanner bv.

4. The buyer shall immediately check the delivered goods/services.

1. Any defects must be reported to the seller by registered letter as soon as possible and at the latest 7 calendar days after delivery.
2. After that period, the seller shall only be liable for hidden defects which render the goods unsuitable for the use for which they are intended, insofar as the goods have not meanwhile been processed and insofar as the seller knew or should have known of the defects.
3. The buyer shall notify the seller of the existence of the hidden defect by registered letter with a detailed description of the defect at the latest within 7 calendar days, after the discovery of the hidden defect.
4. Complaints due to hidden defects shall not suspend the buyer's payment obligation.

5. With the exception of what is described in the previous article, the seller shall not be obliged to pay any compensation whatsoever, which would directly or indirectly result from goods delivered or sold by us, except in case of gross fault or intent.

1. The seller's liability is limited in all respects to the invoice value of the goods/services delivered.
2. Under no circumstances can the seller be held liable for any indirect damages such as, but not limited to, loss of revenue, loss of contracts, capital costs, limitation of returns or any other losses or consequential damages whatsoever, both to the buyer and to third parties.
3. The seller shall not bear any responsibility for the fault of appointees, even in cases of intentional or serious fault.
4. In the latter case, the buyer should address the appointee directly.

6. Unless expressly agreed otherwise in writing, the invoice is payable in cash before the goods can leave the warehouse to the customer.

1. In the event of non-payment of all or part of the price, the outstanding amount shall be increased by right and without the need for any notice of default by an annual interest of 12% and a lump-sum fee of 10 %, with a minimum of EUR 250.
2. Any non-payment shall entail the exigibility of the outstanding invoices and shall entitle the seller, after notice of default, either to suspend any future deliveries or to dissolve the agreement, without prejudice to the right to damages.

7. If the buyer fails to fulfil his contractual obligations, the seller shall be entitled, after notice of default, either to suspend its obligations or to dissolve the agreement without judicial intervention, if the notice of default is not acted upon or not usefully acted upon within eight working days, without prejudice to the right to damages.

8. WARRANTY. The warranty is determined per product.

1. When no specific warranty is mentioned with the product, the product warranty is standard 1 year, i.e. 12 months from date of shipment.
2. To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
3. For items purchased online and delivered to the Customer's address, the Customer must contact Altmanner bv customer service to obtain an RMA number and document, and then return the item to Altmanner bv together with a copy of the document enclosed with the product.
4. Upon discovery of a defect, the Client must inform the company Altmanner bv as soon as possible. In any event, any defect must be reported within a period of 7 days of its detection by the Client. Thereafter, any right to repair or replacement shall lapse.
5. The guarantee (commercial and/or legal) shall never apply to defects arising as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, modifications or alterations to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

9. Privacy

1. The controller, Altmanner bv, respects the General Data Protection Regulation and the Belgian Privacy Act of 30 July 2018, also called GDPR regulations....
2. The personal data communicated by Customer's contact person will only be used for the following purposes:

1. the performance of the concluded agreement,
2. processing the order,
3. sending newsletters,
4. advertising and/or marketing purposes.

3. The legal bases are:

1. execution of the agreement,
2. the consent,
3. fulfilling legal and regulatory obligations
4. and legitimate interest the company

4. You have a legal right to access and possibly correct, supplement or delete your personal data. You may also ask to restrict the processing of your personal data in a number of cases listed in the AVG.
5. You may also object to the processing of your personal data if you have serious and legitimate reasons for doing so that override our need to process your data.
6. Via a written, dated and signed request to Altmanner bv, Gwijde van Dampierrestraat 3, 8820, Torhout, Belgium, EU, info@altmanner.be, you may request your personal data in digital and readable form free of charge and/or have it transferred to other controllers. Insofar as our processing is based on your prior consent, you have the right to withdraw that consent.
7. To ensure that we do this correctly, this requires your smooth cooperation when Altmanner bv asks some additional questions and/or requests documents to verify legitimacy.
8. In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge and do not need to provide a reason.
9. We treat your data as confidential information and will not transfer, rent or sell it to third parties, with the exception of the transfer of data to companies cooperating with us. Examples include:

1. in order to guarantee products, some suppliers require to receive the customer's data within 7 days of the sale of the product; the legal basis is to be able to correctly execute the contract, specifically the warranty provision in the contract;
2. billing data is transmitted in the accounting programme, including contact details on financial documents such as invoices. The legal basis is the legitimate interest of the company;
3. logistics companies and parcel courier services that need this data to be able to deliver, again the legal basis is the correct execution of the contract as well as the legitimate interest of the company;
4. administrative and commercial support companies, who do the administrative processing of orders, internally, and externally to suppliers for warranty claiming, who do the follow-up of deliveries, who do the follow-up of your customer satisfaction after receipt; who provide you with information on operation, optional features, ...
5. technical support staff who, upon receipt, help answer your technical questions further and help resolve any technical issues that may arise, again the legal basis is the company's legitimate interest.

10. For more information, please see our full Privacy Policy & Cookies Policy

10. Use of cookies

1. Our Website uses cookies and similar technologies. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimise our Website. Without your prior consent, we only place the purely functional cookies that are necessary for our Website to work correctly. For all other cookies, we ask your permission first.
2. On your first visit to our website, you will be asked to accept our cookies. You can manage your choices at any time afterwards.
3. You can set your internet browser to not accept cookies, to warn you when a cookie is installed or to delete cookies from your hard disk afterwards. You can do this through your browser settings (via the help function). Please note that certain graphical elements may not appear correctly or that you may not be able to use certain applications.
4. For more information and for an overview of all cookies that our website places on your device, please refer to our Cookie Policy.

11. Impairment of validity - non-repudiation

1. If any provision of these Terms is declared invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.
2. Failure at any time by Altmanner bv to enforce any of the rights enumerated in these Conditions, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.

12. All our agreements are governed by Belgian law.

1. As a mutual guarantee and commitment to the speedy settlement of disputes by arbitration, the ARBITRAGE VZW is entrusted with the appointment of arbitrators who will be competent to definitively settle any dispute in accordance with its rules of procedure, which can be obtained free of charge from the ARBITRAGE VZW, Leuvensesteenweg 613, 1930 Zaventem (tel. 02/757.98.46 fax. 02/757.98.48 email info@raadvoorarbitrage.be) and downloaded from their website: http://www.raadvoorarbitrage.be .
2. This clause supersedes all conflicting jurisdiction clauses.

13. The version(s) of communication and administration received or stored by THE COMPANY, the Partner Companies and Employees shall constitute authentic and compelling evidence, subject to evidence to the contrary to be provided by the Client.

1. In these Conditions, "in writing" includes communication by e-mail provided that the identity of the sender and integrity of the content are sufficiently established.
2. The Customer accepts that electronic communications and backups may serve as evidence.

14. If the Client is taken over by a third party or if the Client takes over a third party, it shall always notify THE COMPANY immediately after the Client becomes aware of the takeover.

15. THE COMPANY is entitled to transfer its rights and obligations under the Agreement to a third party that takes over the Service or the relevant business activity from it, without the need for the Client's consent.

16. If any provision of the Agreement is found to be void, this shall not affect the validity of the entire Agreement.

1. Parties to the Agreement shall furthermore adopt by way of replacement (a) new provision(s), which as much as legally possible gives shape to the intention of the original Agreement.